Operations Manager - King of Prussia, PA

Essential Job Responsibilities

• Collaborate with store teams to streamline workflows, allowing for increased focus on the client experience.
• Manage non-payroll expenses, directly responsible for costs related to all operational activity.
• Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.
• Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection.
• Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and colleagues.
• Support and set up for events.
• Ensure accurate set-up and handling of merchandise across both front-of-house and back-of-house operations, supporting effective product availability and presentation.
• Train, motivate, and develop the store team in operations processes to maximize their potential and business opportunities.
• Clearly communicate store and Company objectives to ensure both store management and all associates are well-informed.
• Oversee store maintenance, ensuring a safe, clean and welcoming environment is maintained for both clients and employees.
• Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.
• Initiate and implement shortage and safety programs.
• Recruit and select qualified support colleagues, as applicable.
• Partner with store management on team development, identifying training needs and any operational challenges and recommending actionable solutions.
• Create a positive, inclusive work environment focusing on internal and external customer service and safety.
• Address colleague concerns fairly and reasonably, consistent with Company values.
• Monitor and address performance issues promptly; administer reviews and check-ins, as applicable.
• Utilize the check-in process as a tool for colleague talent development, promotion, and advancement, as applicable.
• Improve overall Operations Efficiency results by focusing on training and support.
• Act as a systems Super User during the digital migration project; attend all relevant training and meetings to lead local implementation and training efforts.
• Maintain in-depth expertise on store systems and provide continuous support to store teams, while offering insights and feedback to corporate partners.
• Lead continuous communication and training efforts on system, policy and process enhancements and updates.

  Requirements

  • 3+ years’ experience in an Operations supervisory role within a fast-paced premium retail or experience-based environment.
  • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on store and company needs.
  • Detail oriented.
  • Must have knowledge of POS and Inventory management systems.
  • Excellent communication, solution oriented and interpersonal ability.
  • Adaptable and collaborative, with a continuous improvement mindset.
  • Strong business acumen with the ability to use systemic reporting to drive decision making.
  • Excellent critical thinking and problem-solving abilities.
  • Strong knowledge of inventory and shrink mitigation shortage and investigation.