Operations Manager, Infrastructure

About the role

We’re looking for a builder - someone who loves solving hard operational problems with code, data, and product intuition. Part consultant, part product thinker, part data analyst, you’ll help us automate and scale traditionally manual workflows that underpin healthcare operations - from claim submissions to payment posting - using everything from SQL and APIs to LLMs.

What You'll Do

• Own high-impact processes: Take full ownership of key verticals or client workflows - from discovery to deployment - ensuring repeatability and measurable impact
• Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs) to automate manual claim-related workflows and improve scalability
• Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions
• Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes

What You Bring

• 2+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup
• Strong SQL and Python fluency - comfortable querying, analyzing, and structuring data to drive insights and automation
• Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions
• Prioritize managing complex projects end-to-end, working autonomously in ambiguous, fast-changing environments

Bonus

• Experience in healthcare operations, claims, or billing systems
• Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.)
• Built with LLMs, SQL apps or experience with data pipelines

Who You Are

• A builder: You enjoy rolling up your sleeves, experimenting with tools, and creating structure where there is none
• An operator: You know how to turn ambiguity into process and measure progress with data
• A problem solver: You thrive on figuring out why things break and how to make them work better
• A collaborator: You bridge gaps between technical and non-technical teams and keep everyone aligned on outcomes
• An entrepreneur: You don’t wait for direction - you seek it, shape it, and deliver results