Operations Manager - HVAC

Key Responsibilities

• Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.
• Monitor Service Calls through HouseCall Pro.
• Lead and coach HVAC install technicians, apprentices, and service technicians.
• Complete annual review of technician performance.
• Ensure that employees have proper tools for the job and that they are properly maintained.
• Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations.
• Perform job site walk-throughs and inspections to ensure quality and safety.
• Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.
• Communicate clearly with customers, office staff, and suppliers.
• Complete daily meetings with crews to ensure job locations, expectations, and job tasks.
• Troubleshoot installation issues and provide onsite support when needed.
• Aid in hiring, training, and onboarding new install and service staff.
• Track job costs, material usage, and labor efficiency.
• Daily inspection of trucks to ensure proper organization of tools and materials.
• Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week.
• Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro.
• Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles.
• Reviews reports with management.
• Maintain preventive maintenance of vehicles to ensure proper operation.
• Oversee facility and equipment maintenance, ensuring that assets are protected and controlled.

Qualifications

• 5-10+ years of hands-on HVAC install experience.
• Previous leadership/supervisory experience in the trades.
• Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.).
• Excellent communication and time management skills.
• Ability to work with computer systems and HouseCall Pro.
• Ability to handle fast-paced schedules and prioritize field needs.
• Valid driver’s license with a clean driving record.
• Willingness to be hands-on and jump in when needed.
• High integrity, accountability, and attention to detail.