Operations Manager, Housing

Principal Responsibilities

• Respond to building related emergencies, including evenings and weekends as needed, and serve as a primary on-site responder.
• Travel to properties as needed to assess conditions, take immediate action, and stabilize situations.
• Take initial control of incidents, including identifying issues, mitigating risk, and determining next steps.
• Initiate appropriate response actions such as shutting water, addressing safety concerns, and coordinating access.
• Care for emergency vendor dispatch and ensure issues are contained prior to full repair in accordance with established procedures.
• Provide timely updates to leadership regarding incident status, actions taken, and next steps.

Building Operations & Maintenance Oversight

• Conduct regular site inspections to identify repair needs, maintenance concerns, operational issues, violations, and capital improvement needs.
• Troubleshoot building systems, equipment issues, and general operational concerns, identifying practical and cost-effective solutions.
• Identify recurring maintenance or operational issues and recommend improvements to strengthen building performance and efficiency.
• Support preventative maintenance efforts and overall building condition management.
• Manage the tracking, cost, and improvement of the apartment make-ready process.

Coordination & Support

• Work closely with on-site staff, vendors, and external agencies to address operational needs and resolve building-related issues.
• Provide conflict resolution as needed.
• Support coordination of building access, vendor logistics, and operational activities across the portfolio.

Competencies

• Well-organized and proactive
• Strong communication skills (written and verbal)
• Service-oriented mindset with strong multitasking ability
• Accountability and flexibility
• Ability to work well under pressure
• Strong problem-solving and decision-making skills
• Ability to manage vendors and ensure quality execution
• Ability to identify and proactively address compliance issues
• Ability to work independently and take ownership of responsibilities
• Strong working knowledge of building systems and operations

Education & Skill

• Minimum 35 years of relevant experience in building operations, facilities management, property management, maintenance oversight, or a related field (required); 5-10 years (preferred)
• Working knowledge of NYC regulatory agencies and requirements, including HPD, DOB, FDNY, and applicable local laws
• Experience overseeing preventative maintenance, inspections, repairs, and building-related projects (required)
• Knowledge of building systems, maintenance workflows, and operational best practices (preferred)
• Proficiency in Microsoft Office, including Word, Excel, and Outlook

Physical Demands

• Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot
• Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
• Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling
• Ability to safely navigate obstacles in active construction/renovation sites

Special Requirements

• This is a live-in position; residence on-site is required.
• Ability to respond to building-related emergencies outside of standard business hours, as needed.
• Frequent travel between properties across New York City.

Compensation

$70,000 - $80,000 per year.

Benefits

• Major medical, dental, vision, and life insurance
• Pre-tax commuter benefits
• FSA
• 403(b) with employer contribution
• Plus generous vacation, sick leave, and holidays.