OPERATIONS MANAGER | HEAD COACH

Essential Duties & Responsibilities

• Head Coach & Team Development Leader
• Serving as the Lagree Luxe studio’s head coach, maintaining a full schedule of 15 classes per week plus subbing as needed.
• Responsible for three annual Lagree Trainings.
• Providing coach development to new instructors, delivering feedback & providing in-person support for the team.
• Delivering a best-in-class fitness and customer service experience consistent with Lagree Luxe standards, while serving as an example and setting the expectations for new and existing coaches.
• Ongoing training for existing instructors while conducting regular performance reviews.
• Partner with the owner to assist with sourcing and hiring new instructors, develop a pipeline of potential talent for long-term growth, and raise engagement from skilled team members.
• Studio Operations
• Main contact for all communication with coaches to help the studios run smoothly.
• Be available for questions or emergencies.
• Manage operations team with ordering supplies, restocking of retail / socks, and organization of studios.
• Ensure each studio is clean, maintained, and safe. This includes helping with light vacuuming and cleaning between weekly professional cleanings.
• Regularly inspect equipment for damage or wear and help tighten machines when needed.
• Maintain product knowledge for all studio operations, including class packages, current promotions, memberships, and apparel.
• Manage Client Experience
• Remotely answer phone calls, emails and texts in a professional manner and deliver excellent customer service by addressing and resolving customer concerns.
• Timely follow up with all prospective and existing clients.
• Help get clients off from the waitlist and into classes by checking waitlists often within the hour before class starts.
• Community Marketing
• Affiliate with social media, providing topics and gathering imagery / videos, and creating IG ads.
• Cook up promotions and community activities with other small businesses.
• Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.

What We Are Looking For

• This is a permanent, full-time position with an expected 40 hours per week (including 14 classes coached + subbing).
• 2+ years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.).
• 2+ years of teaching fitness experience (does not need to be Lagree or Pilates)
• Enthusiasm for the Lagree Luxe brand. A strong fitness background and willingness to learn Lagree is required.
• Lagree Certified is a plus.
• Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Ability to train, lead, motivate, and delegate to a team of instructors.
• Exceptional written and oral communication, organization, and time management skills.
• Detail-oriented mindset, problem-solving skills, with a can-do optimistic attitude.
• Passionate about helping others become the strongest version of themselves and achieve their goals.

Compensation

• We offer a competitive base salary, 50% weekly remote hours, with flexible schedule & PTO.
• There is also significant potential for growth within the company.
• Free unlimited membership + 50% off all retail products. Valued at $3000+
• We provide substantial paid training and support to ensure your success.

EEO Statement

We are proud to be an Equal Employment Opportunity. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.