Operations Manager | Full-Time | Iowa Events Center

Responsibilities

• Management in areas of planning, coordinating and review of work plans for facility operations
• Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
• Coordinate and communicate a complex department schedule to ensure proper facility coverage, monitoring labor costs
• Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
• Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
• Represent the company with temporary agencies, contractors, and vendors in a professional manner
• Communicate with temporary agencies on staffing; schedule and monitor on-site labor
• Interview applicants for part-time Building Attendant, independently make hiring decisions and onboard
• Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
• Partner with O perations leaders and Human Resources as needed. Suspend employees, recommend employees for termination, and deliver termination as required
• Manage DNR (Do Not Return) situations with temporary staff members and agency as required
• Provide & oversee training for all Operations employees and temporary workers
• Manage DNR (Do Not Return) situations with temporary staff members and agency as required
• Provide recommendations / improvements
• Cook up and collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
• Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
• Work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment

Qualifications

• A high school diploma or equivalent
• Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education
• 3-5 years of experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of setup/housekeeping and event coordination
• Proficient computer skills in a Windows format
• Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
• Ability to effectively be available via a company-provided cell phone, email, text
• Ability to effectively lead a large team in a fast-paced, high-pressure environment
• Knowledge of OSHA and other local / state / federal safety standards / requirements
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly, concisely, professionally in-person and in-writing
• Excellent organizational skills
• Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays