Operations Manager| Full-Time | Greenville SC Convention Center

Responsibilities

• Aids in the overall effective management of the catering and concessions operations.
• Maintains compliance with all alcohol service policies during events.
• Makes sure alcohol service is fully compliant with policies throughout the event.
• Reports any alcohol service or compliance issues to Spectra management immediately.
• Assists in managing catered and concession events from setup to teardown, including communication with hourly staff, culinary staff, and guests.
• Ensures the legal, efficient, professional, and profitable operation of the venue.
• Analyzes financial reports, including budgets, projections, and labor and product costs.
• Authorizes, reviews, and amends policies and procedures, as requested by the General Manager.
• Oversees scheduling and labor allocation.
• Analyzes ticket sales to anticipate staffing needs and target market demographics; determines and projects point-of-sale to guest ratio.
• Evaluates purchasing data to identify purchasing patterns and accurately cost goods.
• Manages and assists supervisors in preparing and attaining future goals.
• Trains and develops an effective team.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains professional relationships with show managers, suppliers, vendors, and the public.

Qualifications

• Bachelor’s degree (BA/BS) in a business-related or hospitality management field is strongly preferred.
• Minimum 2 years of management experience in the food and beverage industry.
• Minimum 3-5+ years’ experience in high-volume banquets, concessions, a la carte restaurant catering, or premium/suite catering experience (or a combination of the three).
• Previous professional experience with catering sales is strongly preferred.
• Previous professional experience working / managing concessions operations: arena, stadium, and amphitheater experience strongly preferred.
• Clear, professional, and courteous communication skills with employees, co-workers, volunteers, management staff, and guests.
• Ability to make quick and sound business/operations decisions under pressure.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Team-oriented, fast-paced, event-driven environment experience.
• Familiarity with inventory cost control and menu planning.
• Thorough working knowledge of sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to OVG and venue concession and premium services operations.
• Basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Cash handling accuracy and responsibility.
• High standards of integrity, professionalism, ethics, and confidentiality.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

Pay

$70,000 - $75,000 annually

Schedule

Open availability, professional presentation, outstanding interpersonal skills, self-direction, strong management, and independent decision-making skills are required. This role requires maintaining excellent attendance and being available to work a variable event-driven schedule, which includes evenings and weekends.

Company Information

Oak View Group is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group is committed to equal employment opportunity and is an Equal Opportunity Employer.