Operations Manager, Fleet and Facilities

Responsibilities

Supervisory Responsibilities:

• Elevate performance, drive systemic process improvement, and create the organizational infrastructure needed to scale.
• Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success.

Operations Management — Fleet and Facilities:

• Own the full lifecycle of the company's growing vehicle fleet and all company-owned and leased facilities, yards, and regional locations.
• Including but not limited to integration execution, upfitting, and deployment through maintenance, compliance, and disposition.
• Manage inventory control, equipment staging, and fulfillment needs across all warehouse locations; enforce 99%+ accuracy targets while overseeing equipment redistribution across markets.
• Lead fleet forecasting, facility planning, and capital expenditure planning to support organizational growth, geographic expansion, and new market entry.
• Vendor, Financial & Compliance Accountability:
• Partner with Procurement to negotiate and manage enterprise agreements with vehicle manufacturers, dealers, maintenance vendors, and service partners;
• Enforce SLA accountability and cost consistency across all in-market relationships.
• Manage costs across fleet, facilities, inventory, and capital expenditure with focus on total cost of ownership and carrying cost reduction.
• Ensure compliance with DOT, FMCSA, and other applicable federal, state, and local regulations governing fleet operations and maintenance;
• Conduct regular audits and lead safety investigations in coordination with the Safety team.

People, Performance & Continuous Improvement:

• Lead, develop, and hold accountable a multi-tiered team across fleet, warehouse, and facilities functions — including performance management, succession planning, and training.
• Leverage telematics platforms, KPI frameworks, and predictive analytics to drive data-informed operational decisions;
• Establish targets for fleet uptime (95%+), inventory accuracy (99%+), and vendor SLA performance.
• Lead process improvement initiatives and technology adoption across all functions;
• Coordinate cross-functional collaboration with Field Operations, OSC Dispatch, Safety, and Procurement.

Qualifications

• 7+ years of progressive operations leadership with demonstrated P&L accountability
• Proven experience managing large-scale, multi-site fleet operations (500+ vehicles preferred; larger fleet exposure strongly valued)
• Demonstrated success leading teams of 20+ employees across geographically distributed locations, including management of managers
• Experience in facilities and/or warehouse operations management with multi-location oversight
• Background in DOT/FMCSA compliance, fleet maintenance program development, and vendor management
• Track record of implementing operational process improvements with measurable results
• Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management, or a related field preferred
• Valid driver's license with clean driving record required — in accordance with Flagger Force MVR standards
• Lean Six Sigma, PMP, NAFA, ASE, or equivalent professional certifications a plus
• Proven experience overseeing and managing multi-site operations across geographically dispersed locations, ensuring operational consistency and efficiency