Operations Manager-F&B

Key Responsibilities

• Lead F&B operations during events across all guest-facing areas
• Ensure all locations are properly set, staffed, and ready prior to doors opening
• Maintain a visible leadership presence across assigned areas
• Monitor service flow, speed, and guest experience; resolve operational issues in real time
• Oversee pre-event setup including stand readiness, equipment, product availability, and staffing
• Ensure adherence to standards for cleanliness, food presentation, menu accuracy, pricing, and professionalism
• Partner with Standards & Compliance by responding to findings, implementing corrective actions, and reinforcing expectations
• Lead and support frontline supervisors, staff, and vendors during events; provide direction, coaching, and real-time problem-solving
• Partner with Culinary to ensure food is prepared correctly, delivered on time, and presented to standard
• Cooking standards or recipes, changing pricing or menus without approval, or directly managing Standards & Compliance or Supply Chain functions
• Coordinate with Supply Chain on product stocking and inventory positioning; communicate with Finance on pricing or POS concerns
• Address operational breakdowns in real time and participate in post-event reviews
• Identify recurring challenges, contribute to solutions, and support implementation of process improvements
• Responsible for all real-time operational decisions within assigned areas during events
• Authorized to reallocate staff, adjust workflows, resolve service issues, and escalate critical matters to the Senior Director of Operations

Preferred Qualifications & Experience

• 3–7+ years in food & beverage, hospitality, or venue operations
• Experience managing high-volume, fast-paced environments (concessions, premium service, and/or catering)
• Proven ability to lead teams and execute under pressure; strong organizational and problem-solving skills
• Decisive, solutions-oriented, and calm under pressure
• Flexible and adaptable across different operational areas
• Must be able to walk and stand for long periods of time as well as use stairs as needed
• Must be able to work a flexible schedule including nights, weekends and holidays as event schedule dictates