Operations Manager - Enterprise AI Solutions

Main Responsibilities

• Own capacity planning and staffing for the Solutions AI Engineers in Float, aligning resources to projects based on skills, priority, and availability
• Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans
• Run scenario planning to identify hiring needs, capacity gaps, and delivery risks
• Translate Salesforce (MEDDIC) pipeline into staffing plans and hiring signals, ensuring alignment between demand and capacity
• Partner with Engagement Managers during deal formation to validate scope, resourcing, timelines, and margin assumptions
• Ensure accurate timesheet submission, utilization tracking, and operational compliance across the delivery organization
• Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements
• Establish operating cadences (e.g., weekly project and portfolio reviews) to ensure consistent execution
• Maintain accurate project and portfolio reporting, including execution status, burn, margin, capacity, and delivery risks
• Partner with Finance to ensure accurate revenue recognition, forecasting, and auditability of delivery data
• Own reporting and dashboards for core PS metrics, ensuring a single source of truth across systems
• Own data quality and consistency across Float, Jira, and Salesforce
• Standardize workflows across Float, Jira, and Salesforce; improve data quality

Minimum Qualifications

• 5+ years in Professional Services Operations, Delivery Operations, or similar
• Proven experience with resource planning, capacity management, and utilization
• Experience with forecasting, capacity modeling, or financial planning in a services environment
• Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce)
• Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools (Excel/Sheets; dashboarding/reporting)
• Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools)
• Comfortable operating in ambiguity and building processes from the ground up
• Candidate must be located in the United States
• No Visa Sponsorship Provided

Locations

• New York
• San Francisco Bay Area
• Remote - US