Jobs · Management · Massachusetts

Operations Manager (Distribution Dept.)

Restaurant Technologies · North Billerica, MA · 2 wk ago
Management$75k–$93k/yrFull-time

About the role

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation - not just distribution - by ensuring safe, efficient, and reliable execution of delivery services.

Responsibilities

  • Lead the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance.
  • Build high-performing teams, reinforce operational discipline, and ensure consistent execution of company standards across safety, service, and quality.
  • Accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment.

Requirements

Education, Requirements & Competencies:

  • 2-4 years of experience in operations, distribution, logistics, or a route-based environment.
  • Experience leading people, teams, or daily operations (formal or informal leadership).
  • Ability to coach, develop, and hold frontline employees accountable.
  • Comfortable working in a fast-paced, hands-on environment.
  • Basic understanding of safety practices and regulated environments.
  • Ability to use data and metrics to manage performance and solve problems.
  • Willingness to lead from the front and be actively engaged in daily operations.
  • High school diploma or equivalent required.

Preferred Qualifications

  • 1-2+ years of direct people management experience.
  • Familiarity with DOT compliance, regulations or driver-based operations.
  • Experience managing scheduling, labor, or workforce planning.
  • Experience using KPIs to drive performance (productivity, safety, service).
  • Bachelor’s degree or equivalent experience.

Benefits

Compensation: $75K - $93K. Base salary is determined by location, market factors, and experience. Bonus Potential: 15% annual target (With the ability to earn higher)

This is an Exempt position with bonus potential.

Pay

$75K - $93K

Schedule

TBD

Qualifications

Minimum Qualifications:

  • Education, Requirements & Competencies: 2-4 years of experience in operations, distribution, logistics, or a route-based environment.
  • Experience leading people, teams, or daily operations (formal or informal leadership).
  • Ability to coach, develop, and hold frontline employees accountable.
  • Comfortable working in a fast-paced, hands-on environment.
  • Basic understanding of safety practices and regulated environments.
  • Ability to use data and metrics to manage performance and solve problems.
  • Willingness to lead from the front and be actively engaged in daily operations.
  • High school diploma or equivalent required.

Skills

Preferred Qualifications:

  • 1-2+ years of direct people management experience.
  • Familiarity with DOT compliance, regulations or driver-based operations.
  • Experience managing scheduling, labor, or workforce planning.
  • Experience using KPIs to drive performance (productivity, safety, service).
  • Bachelor’s degree or equivalent experience.

Benefits

Comprehensive benefits include professional development, competitive health care coverage, incentives, and a healthy work and life balance.

Company Culture

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other status protected by federal, state, or local law.

We are committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.

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