Operations Manager, Distribution and Logistics

Key Responsibilities

• Manage the full shipment schedule for raw goods moving across the country to co-manufacturers, ingredient suppliers, and other partners.
• Cook out all inbound and outbound flows through our 3PL, ensuring inventory arrives on time, in full, and in good condition.
• Oversee domestic freight for retailer replenishment, DTC fulfillment, and special projects.
• Maintain 100% visibility and accountability across all open shipments — track it, flag it, resolve it.
• Serve as the primary operational point of contact for our 3PL partner, managing day-to-day performance, escalations, and continuous improvement.
• Hold the 3PL accountable to SLAs; proactively surface issues before they impact the business.
• Identify and lead cost optimization opportunities within logistics and fulfillment, from carrier rate negotiation to process efficiency.
• Maintain and improve 3PL systems integrations (WMS, TMS) to ensure accurate data flow.
• Communicate regularly with raw goods suppliers and contract manufacturers on shipment readiness, production timelines, and delivery expectations.
• Partner with the Inventory Planner to align PO timing with lead times, MOQs, and production windows.
• Track supplier KPIs and maintain structured performance records; escalate issues when needed.
• Own D&L info accuracy — lead times, shipping documents, shipping schedules, and order flows.
• Monitor exceptions and resolve them quickly in partnership with internal teams.
• Contribute to the ongoing stabilization and improvement of our ERP environment.
• Work closely with Inventory Planning, Finance, Sales, and Brand to align logistics execution with broader business priorities.
• Keep stakeholders proactively informed — no surprises, clear communication, solutions-forward thinking.
• Contribute to operational process improvements that help the team scale.

Requirements

• You get the work done. Your first instinct when a problem surfaces is to solve it — not to wait for direction or escalate unnecessarily.
• You’re on time, every time. Deadlines matter, commitments matter, and you treat them that way.
• You give and receive feedback well. You’re direct, respectful, and see candid communication as a tool for getting better.
• You’re collaborative by nature. You understand that great logistics execution depends on tight relationships across every function in the company — and you invest in those relationships.
• You’re detail-obsessed but not in the weeds. You hold the details without losing sight of the bigger picture.
• Experience: 3-4+ years in logistics, distribution, supply chain, or operations — ideally within CPG, wellness, food & beverage, or physical product companies.
• Logistics & Freight: Hands-on experience coordinating domestic freight, managing 3PL relationships, and overseeing complex shipment schedules.
• Vendor Management: Proven track record managing external partners — holding them accountable, negotiating terms, and driving performance improvement.
• Systems Fluency: Comfortable in an ERP environment; strong in Excel or Google Sheets. Experience with 3PL, WMS or TMS platforms is a plus.
• Communication: Clear, direct, and proactive in how you communicate — with vendors, partners, and teammates.
• Adaptability: Comfortable operating with ambiguity in a fast-moving, high-growth environment.