Operations Manager, Distribution and Logistics

Key Responsibilities

• Shipment Coordination & Logistics Execution
• Manage the full shipment schedule for raw goods moving across the country to co-manufacturers, ingredient suppliers, and other partners
• Coordinate all inbound and outbound flows through our 3PL, ensuring inventory arrives on time, in full, and in good condition
• Maintain 100% visibility and accountability across all open shipments — track it, flag it, resolve it
• PLS Relationship & Cost Management
• Serve as the primary operational point of contact for our 3PL partner, managing day-to-day performance, escalations, and continuous improvement
• Identify and lead cost optimization opportunities within logistics and fulfillment, from carrier rate negotiation to process efficiency
• Maintain and improve 3PL systems integrations (WMS, TMS) to ensure accurate data flow
• Vendor & Supplier Coordination
• Communicate regularly with raw goods suppliers and contract manufacturers on shipment readiness, production timelines, and delivery expectations
• Partner with the Inventory Planner to align PO timing with lead times, MOQs, and production windows
• Track supplier KPIs and maintain structured performance records; escalate issues when needed
• Systems & Documentation Ownership
• Own D&L info accuracy — lead times, shipping documents, shipping schedules, and order flows
• Monitor exceptions and resolve them quickly in partnership with internal teams
• Contribute to the ongoing stabilization and improvement of our ERP environment

Requirements

• You get the work done. Your first instinct when a problem surfaces is to solve it — not to wait for direction or escalate unnecessarily
• You're on time, every time. Deadlines matter, commitments matter, and you treat them that way
• You give and receive feedback well. You're direct, respectful, and see candid communication as a tool for getting better
• You're collaborative by nature. You understand that great logistics execution depends on tight relationships across every function in the company — and you invest in those relationships
• You're detail-obsessed but not in the weeds. You hold the details without losing sight of the bigger picture