Operations Manager, Contract & Delivery Operations

The Operations Manager, Contract & Delivery Operations oversees the end-to-end management of data delivery processes, ensuring timely, accurate, and uninterrupted datasets from contract signing to ongoing delivery. They coordinate across teams such as client engagement, data engineering, QA, and operations to configure deliverables, monitor progress, and enforce process standards. Key responsibilities include managing Jira workflows, tracking deliverables, configuring delivery platforms, and ensuring seamless handoffs and compliance with contractual terms. Ideal candidates possess 3–5 years of operations or project management experience in data, healthcare, or life sciences, with strong Jira skills, attention to detail, and excellent communication. Preferred skills include familiarity with real-world data delivery, Azure DevOps, Redshift, or Airflow, and experience documenting processes. Success is measured by trustworthy tracking systems, accurate configurations, smooth handoffs, early risk detection, and consistent delivery SLAs. Core values emphasize mission-driven work, integrity, kindness, resilience, humility, and continuous learning.