Operations Manager (Client Projects)
Operations
Own end-to-end delivery of programmes across Waste and On-Shelf Availability
Drive execution against plans, ensuring priorities move forward at pace
Identify risks and blockers early, and take action to resolve them
Maintain clear visibility of progress, outcomes, and dependencies
Stakeholder Alignment & Rhythm
Set and run the operational cadence (weekly sessions, action tracking, follow-ups)
Keep senior stakeholders aligned, focused, and moving in the same direction
Ensure both Retail Insight and Kroger teams deliver on their commitments
Coordinate internal teams ahead of key client moments
On-Site Operational Leadership
Act as Retail Insight’s dedicated on-site lead (up to 5 days per week)
Build strong, trusted relationships across Kroger teams
Manage client-side dependencies and remove friction to keep delivery on track
Bring structure and clarity in a fast-moving, embedded environment
Store Execution & Validation
Regularly visit stores to assess how programmes are landing
Validate adoption, compliance, and performance at store level
Translate real-world observations into clear, actionable improvements
Support pilots, troubleshoot issues, and close execution gaps quickly
Reporting & Communication
Deliver clear, concise updates for both client and internal stakeholders
Maintain visibility of performance, risks, and key milestones
Support quarterly business reviews and programme-level reporting
Qualifications
Proven experience in operations, programme delivery, or client-facing roles, preferably in Kroger Ops
Great track record of driving execution across complex, multi-stakeholder environments
Highly organised with a structured, delivery-focused mindset
Confident communicator, comfortable working with both executives and field teams
Able to operate independently in an embedded client environment
Familiar with delivery tracking tools such as Jira, Confluence, or ClickUp
Willingness to travel up to 30%
Bonus
If you also have
Experience in grocery retail (waste, availability, inventory, store ops)
Exposure to large-scale operational programmes
Experience working with or alongside other retailers
Background in SaaS or analytics-led delivery
Benefits
Flexible Working
Generous Time Off
Career & Learning
Health & Financial Benefits
Personal Perks
Contact Information
We believe in flexibility, growth, and taking care of our people—both in and out of the office.
Our Interview Process typically involves 3 stages: Initial Call with the Hiring Manager (Remote), Panel Interview (Remote), and Final Stage interview (With Kroger on site).