Operations Manager - Client Management (Specialty Pharmacy)

Job Description

The purpose of the Program Manager is to serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff. The position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities, emphasizing excellence.

Reports to Director, Pharmacy. Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans. Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work.

Requirements

• Minimum 7 years of healthcare industry experience, including 3 years of management experience
• Ability to manage others, both direct and indirect
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
• Skilled in the use of Microsoft Office
• Thorough understanding of business operations and processes required
• Excellent interpersonal skills and ability to influence
• High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization
• Experience in Specialty or Mail Order Pharmacy (preferred)

Benefits

Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance

Pay

Commensurate with experience

Schedule

TBD