Operations Manager, Claims

Essential Duties And Responsibilities

• Provides support and guidance to employees including claim review, resolution and policy interpretation.
• Makes sure workflow between the Claims department and other internal/external partners is smooth.
• Creates and monitors performance metrics; assesses training needs and oversees training development and delivery.
• Ensures completion of all regulatory reporting and tracking.
• Improves claim processing and payments by streamlining and updating department processes, increasing efficiencies, maintaining compliance, and driving those enhancements through team engagement.
• Maintains strong knowledge of industry regulations and program changes, as well as other external changes that impact operational processes, customer needs and compliance requirements.
• Hires, trains and manages department staff to include coaching, conducting performance management reviews and addressing issues and concerns.
• Supports audits and program reviews with internal and external entities.
• Works as an essential member of project teams for loan conversions, system upgrades and infrastructure changes.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High School diploma or GED
• 3+ years of supervisory/leadership experience
• 5+ years of experience managing an operational or processing function
• 5+ years of experience in customer service relevant to the role
• Prior experience working in the student loan or financial services industry
• Claims management experience

Preferred Qualifications

• Post-secondary degree
• Prior experience working in the student loan or financial services industry
• Claims management experience

Pay

The pay range for this position is $80,000 - 95,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. Additionally, this position qualifies for an annual incentive of up to 15% of base salary, contingent upon individual and company performance.

Schedule

This position is classified as hybrid and requires attendance on designated in-office days.

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Educational benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.