Operations Supervisor - Claims

About the role

As an Operations Supervisor, you’ll oversee key areas including Customer Service, Claims, Group Administration, and Support Teams. You’ll coach and mentor your team to achieve results, ensure compliance, and collaborate with quality and training teams to support operational excellence.

Responsibilities

• Oversee daily work of all team members, including those at other campuses.
• Regularly monitor work quality and quantity to identify coaching, training, mentoring opportunities, or the need for process improvements.
• Resolve Customer concerns promptly and courteously, ideally at the first point of contact.
• Monitor call volumes, claim inventory, Performance Guarantee status, and personnel activities using real-time technology and reports to ensure timely service within established timelines and quality objectives.
• Coach team members on job performance and competencies, ensuring appropriate steps are taken in their development process.
• Cook up and facilitate meetings to keep staff informed of product, policy, or procedure changes, focusing on service and quality objectives.
• Aid and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Coordinate and facilitate meetings to keep staff informed of product, policy, or procedure changes, focusing on service and quality objectives.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide employees through escalated issues that are sensitive and complex.
• Assist and guide