Operations Manager, Casualty

Role Details

Job Title: Operations Manager, Casualty
Location: Houston, TX
Employment Type: Full time

About the role

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust. At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Key Responsibilities

• Oversee development and implementation of underwriting platforms and tools to help drive efficient business practices and expansion of two business units.
• Lead the development and maintenance of underwriting documents for new and renewal business, ensuring alignment and compliance across departments.
• Partner with underwriting and maintain relationships with internal and external producers to support business growth.
• Improve renewal processes and technology to enhance efficiency and meet persistency goals with an enhanced focus on AI.
• Work with marketing department to launch and maintain websites for excess casualty and healthcare liability, including an additional suite of products such as brochures, knowledge articles.
• Assist with development of training programs for underwriting, claims, and marketing functions within casualty business lines.
• Establish reporting protocols in coordination with Power BI, Finance, and system partners.
• Has full HR responsibility for direct reports including making hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals, and providing coaching or counseling.

Requirements

• Minimum 6 years of relevant and progressive experience in area of specialization
• Bachelor’s degree in relevant field or equivalent experience
• 3 years of leadership experience
• Possess and have ability to apply advanced knowledge of insurance principles, practices, and procedures
• Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
• Demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
• Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

What You Bring

Minimum 6 years of relevant and progressive experience in area of specialization
Bachelor’s degree in relevant field or equivalent experience
3 years of leadership experience
Possess and have ability to apply advanced knowledge of insurance principles, practices, and procedures
Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
Demonstrated ability to manage multiple tasks simultaneously
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 201k plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

About Us

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things. Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Equal Opportunity Employer

Tokio Marine HCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.