Operations Manager - Business Insurance

About the role

As Operations Manager on the Business Insurance team, you will provide leadership and supervision to the service team, ensuring the retention and development of high-quality employees. You will execute departmental objectives in alignment with overall business strategies and goals. You will also assist Business Insurance department managers with the development and auditing of processes and procedures, as well as the onboarding and training of new and existing employees.

Responsibilities

• Provide leadership and supervision to the service team
• Ensure retention and development of high-quality employees
• Execute departmental objectives in alignment with overall business strategies and goals
• Assist Business Insurance department managers with development and auditing of processes and procedures
• Oversee onboarding and training of new and existing employees

Qualifications

• Bachelor's degree in related field OR 7 years' insurance experience including knowledge of business insurance lines for sales, service, or underwriting perspective
• Must be detailed with excellent organizational and time management skills
• Good interpersonal skills and high sense of urgency
• Excellent written and verbal communication (public speaking required)
• Prior success and experience in managing change in a fast-paced environment
• Ability to effectively build and maintain positive working relationships with management and peers

Preferred qualifications

• Previous management experience

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Pay

Base salary range: $64,700 to $120,400, with eligibility for performance-based incentives. Base pay offered determined by experience, skills, training, location, certifications, education, and applicable minimum wage requirements.