Operations Manager Branch

Responsibilities

• Select and place new security professionals, including first-line supervisors; develop and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in alignment with post-contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch.
• Create, modify, and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and updated regularly; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed.
• Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed; review “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks.
• Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures; ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company.
• Process requests for final paychecks, anniversary bonuses, and other pay-related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.

Qualifications

• High School diploma or equivalent.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.