Operations Manager- Bathroom Remodeling

About the role

JD Bathroom Remodel Express is a trusted, locally operated remodeling company serving homeowners in the Inland Empire. We specialize in stylish, low maintenance, and cost-effective bath and shower systems.

Key Responsibilities

• Oversee and schedule all bath and shower system installations
• Lead, coach, and support installation crews to ensure timely, high quality workmanship
• Review customer contracts and coordinate product ordering
• Manage warehouse inventory, materials, and vendor relationships
• Handle all permitting, documentation, and CRM updates
• Support installers with on-site issues, service calls, and quality control
• Conduct post-installation follow-ups to ensure customer satisfaction and request referrals
• Analyze job costs, installation efficiency, and service trends for continuous improvement
• Aid in hiring, onboarding, training, and performance management of installation staff
• Maintain accurate records for schedules, timesheets, receipts, and job completions
• Lead and grow a team of in-home sales representatives
• Review appointments scheduled by the inside sales team
• Review sales performance daily, weekly, and monthly and take corrective action as needed
• Prepare and lead ongoing sales and product training meetings
• Set clear expectations and performance goals aligned with company objectives
• Ensure consistent use of iPad presentations, electronic contracts, and CRM systems

What We're Looking For

• 5+ years of operations management experience
• 2+ years of leadership or management experience
• Background in acrylic bath and shower systems is a plus
• Strong leadership, coaching, and team development skills
• Excellent customer service, organization, and communication abilities
• Comfortable using iPads, electronic contracts, and CRM platforms
• Valid driver's license and clean driving record

Compensation and Benefits

• Competitive salary based on experience
• Performance-based incentives
• Supportive, professional, and growth-oriented work environment
• Long-term career growth with a rapidly expanding company

Schedule

This role is full-time and involves hands-on leadership responsibilities.

Pay

Compensation is competitive and based on experience.