Operations Manager

About the role

The Operations Manager will lead and develop strong teams, driving performance across the floor, developing front-line talent, and helping the operation respond effectively to changing priorities, peak demand, and daily business needs.

Responsibilities

• Lead and Develop Strong Teams
• Create a culture of urgency, ownership, discipline, and pride in execution
• Develop team leads and emerging talent to strengthen the leadership bench and support long-term site performance
• Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands
• Translate operational priorities into action and maintain strong execution throughout the shift
• Maintain strong execution and team alignment in a high-volume environment
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles
• Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions
• Deliver Operational Excellence
• Use operational data, WMS systems, and real-time observations to make sound decisions and improve performance
• Lead with discipline around process adherence, inventory accuracy, and throughput
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges
• Build a Safe, Disciplined Operation
• Lead from the front on safety, compliance, and operational standards
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiable
• Partner with site leadership to ensure compliance with OSHA standards and company expectations
• Hold teams accountable for maintaining a clean, organized, and well-run operation
• Improve Business
• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service
• Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions
• Partner for Results
• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance
• Support cross-functional teams and external providers to ensure alignment and strong execution
• Keep the operation focused on positive service, quality, and productivity results

Requirements

• High school diploma or equivalent required, with 3-5 years of progressive distribution leadership experience in a large-scale operation
• Demonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environment
• Strong ability to lead teams, set direction, and drive accountability
• Demonstrated operational judgment and ability to make effective real-time decisions in a changing environment
• Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy
• Demonstrated success managing third-party providers across warehouse operations, value-added services, and transportation

Qualifications

• Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field is preferred
• Licenses and Certifications
• Licenses and certifications in areas such as OSHA, First Aid/CPR, etc., are preferred

Skills

• Lean, Six Sigma, or other continuous improvement experience
• Exposure to high-volume distribution, big box, furniture, or omnichannel operations
• Experience working with or implementing automation or advanced operational systems
• Strong understanding of OSHA and workplace safety standards
• Experience supporting multi-shift operations and developing front-line leaders

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Legal and Identity Protection Plans and Pet Insurance