Operations Manager

About the role

The Operations Manager position is located in Litchfield Park, AZ. We are looking for an Operations Manager who thrives in a fast-moving distribution environment and knows how to turn priorities into disciplined execution.

Responsibilities

• Lead and Develop Strong Teams
• Create a culture of urgency, ownership, discipline, and pride in execution
• Develop team leads and emerging talent to strengthen the leadership bench and support long-term site performance
• Own key areas of the floor and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands
• Translate operational priorities into action and maintain strong execution throughout the shift
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles
• Support strong shift handoffs, operational continuity, and consistent execution across functions
• Deliver Operational Excellence
• Use operational data, WMS systems, and real-time observations to make sound decisions and improve performance
• Lead with discipline around process adherence, inventory accuracy, and throughput
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges
• Build a Safe, Disciplined Operation
• Lead from the front on safety, compliance, and operational standards
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiable
• Partner with site leadership to ensure compliance with OSHA standards and company expectations
• Hold teams accountable for maintaining a clean, organized, and well-run operation
• Improve Business
• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service
• Support continuous improvement initiatives that strengthen execution and improve scalability
• Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions
• Partner for Results
• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance
• Support cross-functional teams and external providers to ensure alignment and strong execution
• Keep the operation focused on service, quality, and customer outcomes

Requirements

• High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experience
• In lieu of a degree, 6-8 years of progressively responsible distribution leadership experience
• This is an onsite and in office role
• Bilingual (English/Spanish)
• Data-driven mindset with expertise cost control and operational efficiency
• Ability to lead and coach an hourly employee team
• Manage relationships with third party delivery providers to maintain contractual standards
• Communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented with the ability to complete tasks on time
• Able to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting

Qualifications

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
• Exposure to furniture manufacturing, distribution and/or big box distribution
• Final Mile Transportation carrier contract negotiations or procurement experience
• Expert understanding of Safety and OSHA standards

Skills

• Strong leadership and team-building skills
• Effective communication and interpersonal skills
• Process-oriented and detail-oriented
• Ability to manage multiple priorities and adapt to changing environments
• Experience with WMS systems and operational data analysis
• Knowledge of safety and OSHA standards

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Legal and Identity Protection Plans and Pet Insurance