Operations Manager

About the role

The Operations Manager position is within the Supply Chain organization of Williams-Sonoma, Inc., a leading retailer in home furnishings. Reporting to the General Manager or Assistant General Manager, this role oversees operations, develops teams, and ensures daily and peak volume demands are met.

Responsibilities

• Lead and develop high-performing teams by setting clear expectations, coaching consistently, and reinforcing accountability.
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long-term site performance.
• Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout the shift.
• Maintain strong execution and team alignment in a high-volume environment.
• Drive safety, compliance, and operational discipline.
• Support continuous improvement initiatives that strengthen execution and improve scalability.
• Partner for results by executing business priorities and driving performance.

Requirements

• A high school diploma or equivalent with 3-5 years of progressive distribution leadership experience in a large-scale operation.
• Demonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environment.
• Strong ability to lead teams, set direction, and drive accountability.
• Demonstrated operational judgment and ability to make effective real-time decisions in a changing environment.
• Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy.
• Demonstrated success managing third-party providers across warehouse operations, value-added services, and transportation.

Qualifications

• Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field is preferred.
• Likely to have Lean, Six Sigma, or other continuous improvement experience.
• Experience working with or implementing automation or advanced operational systems.
• Strong understanding of OSHA and workplace safety standards.
• Experience supporting multi-shift operations and developing front-line leaders.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.