Operations Manager

Job Description

Operations Manager assists in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, and responding to guests’ inquiries and concerns.

Success Criteria

• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required brand specific training.
• Complete all required Vision University training.
• Complete all required health and safety training.
• Adequately adhere to all Vision Hospitality Group and property specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Balance the day’s business in an accurate and orderly and timely fashion.
• Verify accuracy of cashier’s deposits and prepares a daily bank deposit.
• Administer administrative and clerical duties as needed.

Necessary Skills

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule.

Company Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Necessary Qualifications

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule.