Operations Manager

Key Responsibilities

• Take ownership of hitting monthly Operations Revenue goals through efficient management and point-of-sale oversight.
• Manage supply ordering, receiving, and inventory reporting to ensure the club is always fully stocked and operational.
• Maintain an efficient "back office" by filing accurate daily and weekly revenue and inventory reports.
• Hire, train, and develop a high-performing operations team focused on friendliness and punctuality.
• Ensure the team consistently executes the basics, including strict adherence to dress code and club cleanliness.
• Instill a sense of common responsibility across all club functions to improve both the member and team member experience.
• Act as a champion for member retention by advocating for the best possible operational processes and in-club experiences.
• Supervise the general maintenance and organizational flow of the club to ensure a premium "Big Gym" feel.

Qualifications

• Previous management experience required; background in the Health & Fitness or Hospitality industry is highly preferred.
• Highly organized with strong oral, written, and presentation communication skills.
• A proactive leader willing to take responsibility and solve problems regardless of the situation.
• Comfortable supervising point-of-sale (POS) operations and managing detailed administrative files.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

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