Operations Manager

About the role

This position reports directly to the Executive Director at the local U.S.VETS site and will regularly consult with and receive guidance and direction from the Vice President of Operations & Compliance at U.S.VETS National Office. This position is responsible for managing site operations and ensuring program and fiscal compliance to support all services at the U.S.VETS site.

Responsibilities

• Ensures overall organizational integrity within the site through compliance with all local, state, federal, and other regulations
• Ensures program and financial compliance for each grant funded to include driving efforts for achieving performance goals, clean audits, and balanced budgets
• Functions as a leadership role at the site among the management team and in support of the Executive Director and collaborates with the national Operations team to support organizational success
• Strategizes with management and national team from operations, compliance, and fiscal perspective to design, implement, and/or update programs and services to meet the needs of clients and the community
• Collaborates with the Budget Analyst to prepare, modify, and monitor budget for entire site and each program/grant funded to include forecasting and strategizing to balance the budget
• Manages site payroll by ensuring a thorough review of employee time sheets and payroll reports to ensure proper allocation methods in collaboration with Human Resource Generalist
• Participates as a leadership level position in staff recruitment, hiring, retention, training, evaluation, termination, and supervision as applicable and ensures complete personnel files are maintained in collaboration with Human Resource Generalist
• Collaborates with the Program team to ensure database maintenance and data quality for accurate grant and program reporting, client information, donation tracking, etc.
• Coordinates with National Office to ensure site licenses, permits, and insurance certificates are maintained as required by law and funders
• Coordinates with National Office, landlords, and property management on lease agreements/addendums and facility maintenance to ensure compliance with regulations to include health and safety codes
• Coordinates with National Office to ensure site Information Technology (IT) needs are met
• Coordinates with all departments to oversee and maintain site inventory of supplies

Qualifications

• Bachelor’s Degree required, preferably in Non-Profit Management, Public Administration, Accounting, Finance, or related field. Master’s Degree preferred
• Minimum 2 years of operations management experience required, preferably with experience managing grants, finances, and compliance in a non-profit organization
• Minimum of 3 years of employment at U.S.VETS may substitute for operations management experience
• At least 2 years in a leadership, management, or supervisory role required
• Understanding of fund accounting and budgeting process
• Able to work within a social services team environment yet maintain the “bottom line”
• Excellent oral & written communications skills
• Communicate and work effectively with a diverse group of clients, staff, community members, and funders as well as work independently with minimal oversight
• Leadership, Supervisory, and Conflict Management Skills