Operations Manager

About the role

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture.

Responsibilities

• Evaluate and interact with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary.
• Assure coordination with other shifts and drives process improvements.
• Act as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.
• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift.
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM).
• Attend meetings with the client to represent SOM or other functional managers.
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly.
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
• Participate in Lean/Kaizen, and other Operational Excellence initiatives.
• Interpret metrics, find opportunities and implement actions to drive results.
• Affirm compliance throughout the site to global process standards and works on continuous improvement initiatives.
• Perform all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribe the necessary retraining.
• Manage and administer the performance-based pay program for all subordinate employees.
• Involves the SOM for managers' evaluations.
• Coordinates, monitors and supervises the activities of subordinates.
• Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution.
• Ensures daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs.
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy.
• Interacts with and assists passengers as necessary.
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation.
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation.
• Maintains high degree of confidentiality of all information.

Requirements

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams.
• Preferred: Degree in Engineering, Operations, or a related field is a plus; 2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required.
• Knowledge of service area and ability to read a map/digital map directions.
• Ability to use a computer to generate reports and schedules.
• Ability to supervise others and make quality business decisions regarding operations.
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes.
• Good written and oral communication skills.
• Organize and perform work efficiently; strong analytical skills and attention to details.
• Travel up to 20% of the time.
• Must be on call and responsive for 24/7 operations.
• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts.
• Long periods of standing, walking, and sitting.
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• May work in extreme heat and cold, and in damp environment with moderate noise.
• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer.
• Must be able to occasionally lift and/or move up to 45 pounds.
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

• Must be 21 years of age.
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check.
• Safety Sensitive Positions will also be subject to a physical screening.
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.