Operations Manager

About the role

The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Boston, MA.

Note: This position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered.

Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors
• Works closely with the maintenance department to ensure that all operational service requirements are met
• Tracks, compiles, and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
• Coordinates with the safety and training department to ensure all safety goals and directives are met
• Develops Operations department budget
• May operate a vehicle in revenue service, if necessary
• Other duties as required
• Travel requirement outside of immediate area

Qualifications

• High school diploma or equivalent, such as GED, required
• Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
• 3 or more years of relevant transit supervisory experience required
• Thorough knowledge of transit system regulations and operations
• Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform efficiently, strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Physical requirements

• Must be able to work shifts or flexible work schedules as needed
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
• Work environment will be a combination of both indoors and outdoors

Pay

Minimum $84,900 – maximum $88,878.40

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan
• Medical, dental and vision
• Life insurance
• Short-term disability
• Voluntary long-term disability

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.