Operations Manager

About the role

The Operations Manager at ThompsonGas is responsible for overseeing and managing the day-to-day operations of a branch location. This includes planning and supervising product distribution, storage, sales, and service activities, with a focus on enhancing profitable customer relationships.

Responsibilities

• Oversee and manage the daily service-related scheduling, customer care, and invoicing.
• Project workforce and material needs to ensure seasonal demand, coverage, and service.
• Aid in maintaining the vehicle fleet by coordinating preventative maintenance, repairs, and licensing.
• Aid in the day-to-day operations of distribution and storage activities.
• Design and execute service processes, including preparing work orders, requisitioning parts and instruments, performing repairs and services, and dispatch activities.
• Maintain fuel distribution and service-related inventory quality compliance and control.
• Ensure all safety meetings are completed in a timely manner.
• Review and manage vehicle, employee, and DOT compliance to prevent out-of-compliance issues.
• Complete performance reviews for branch employees if applicable.
• Approve weekly time cards for hourly employees at the branch if applicable.
• Position may require working evening hours and weekends as needed.
• Must be able to lift up to 75 lbs. Frequent bending, pulling, tugging, and lifting. Comfortable periodically working in cramped areas. Willingness to work outdoors in all weather and driving conditions.

Requirements

• High School diploma required, college degree preferred.
• Past field work in the propane and distillate retail business desired.
• CTEP certified a plus.
• Gas piping experience is highly preferred.
• Must possess a valid Class A or B CDL or willing to obtain.
• Must have valid Hazardous Materials, Airbrakes, and Tanker endorsements or willing to obtain.
• Must have a working knowledge of DOT safety requirements.

Qualifications

• Exceptional written and interpersonal communication skills.
• Comfortable with technology for daily use of various back-office systems that support the business.
• Ability to provide leadership through coaching and mentoring with a focus on customer service.

Skills

• Leadership
• Customer Service
• Inventory Management
• Safety Compliance
• Vehicle Maintenance
• Workforce Scheduling
• Service Processes
• Emergency Response

Benefits

• Medical
• Dental
• Vision
• 401k with immediate eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Paid maternity leave
• Tuition reimbursement program

Pay

Competitive salary based on experience and qualifications.

Schedule

Variable schedule to accommodate business needs, may include evenings and weekends.