Operations Manager

Responsibilities

• Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility.
• Review opportunities for continuous improvement of warehouse processes.
• Identify key variables that influence the workflow process and develop and implement changes, enhancing workflow optimization.
• Effectively manage associates, by creating and sharing a common vision and direction, and an understanding of the organization’s strategy.
• Motivate associates to ensure that predetermined safety, quality, speed, and cost standards are achieved and exceeded.
• Deliver results in support of the company’s strategy and expectations.
• Ensure compliance with OSHA, EPA and any other relevant regulations.
• Ensure safety and good housekeeping practices.
• Prepare and submit daily and weekly reports including Timecards.
• Make decisions regarding daily manpower requirements based on volume.
• Maintain good associate relations and adherence to policies and procedures, working with HR in the administration of company performance management processes as required.
• Assure that machinery, equipment and facilities are properly maintained for efficient production.
• Maintain daily contact with warehouse General Manager regarding issues or concerns.
• Prepare, deliver, and administer performance appraisals for associates.
• Assist and provide assistance to other warehouse operations departments to facilitate achievement of warehouse operations goals.
• Establish performance goals for associates and department to support achievement of warehouse operations goals.
• Develop team communication to provide department performance updates.

Qualifications

• Bachelor’s Degree or equivalent combination of intellectual instruction and work experience.
• Forklift Certification and Material Handling Equipment experience preferred.
• Required Knowledge: Knowledge of warehouse processes, practices and tools; Basic computer skills to include MS Word, Excel and Outlook.
• Experience Required: 5+ years supervision in a high volume, multi-shift, order fulfillment warehouse/distribution center.
• Skill and Ability: Demonstrated ability to develop and maintain positive associate relations including the handling of associates under high-stress situations; Able to multi-task with extreme attention to detail; Punctual, accountable, reliable and professional; Able to work independently and manage time effectively; Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines; Good organization and follow-up skills; Be comfortable working with a multicultural staff; A team player; Demonstrated analytical, problem-solving, and decision-making skills with the ability to drive results.