Operations Manager

About the role

The Foundation for Peripheral Neuropathy (FPN) is committed to improving the lives of those affected by peripheral neuropathy through awareness, education, advocacy, and research to advance the discovery of new therapies and cures. Further information can be found at www.foundationforpn.org.

Position summary

The Operations Manager will oversee and optimize the Foundation’s day-to-day administrative and operational functions while supporting organizational growth and efficiency. This role is responsible for the coordination and management of the Foundation’s core systems, including bookkeeping, financial transaction processing and the administration of its database of charitable funds, organizations and individuals, as well as providing high-level administrative and project support to leadership and staff.

Key responsibilities

• Oversee daily operational functions to ensure efficiency, consistency, and alignment with organizational goals. Identify and implement opportunities to achieve greater efficiency and accuracy.
• Manage organizational records, including digital and physical files, ensuring accuracy, compliance, and accessibility.
• Evaluate and optimize the use of operational tools and software (CRM, project management systems, financial tracking tools).
• Cook up cross-functional workflows and ensure timely execution of organizational priorities.
• Identify operational gaps and recommend solutions to enhance productivity and scalability.
• Manage all internal financial processes and maintain records.
• Oversee donation processing, acknowledgments, and tax receipts, ensuring accuracy and timeliness.
• Manage monthly and quarterly statement fund processes.
• Generate, analyze, and reconcile fundraising and financial reports.
• Support budgeting, reporting, and compliance-related filings in coordination with leadership and external partners.
• Provide project management support across departments, ensuring deadlines and deliverables are met.
• Cook up internal and external meetings, track action items, and support execution of strategic initiatives.
• Serve as a central point of coordination for staff, fostering communication and collaboration.
• Prepare notes and minutes of key meetings, including board meetings, and highlight and assign action items as needed.
• Lead the Executive Director and leadership team (Development, Partnerships, Programs, Marketing & Communications) with high-level administrative and operational needs.
• Aid in planning and execution of organizational programs, events, and initiatives.
• Prepare reports, presentations, and materials for internal and external stakeholders.

Qualifications

• Minimum of 7–8 years of administrative and/or operations experience, with increasing responsibility.
• Bachelor’s degree required.
• Demonstrated experience in operations management, process improvement, or organizational development.
• Strong financial and data management skills, including experience with fundraising reporting and reconciliation.
• Excellent leadership, interpersonal, and communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Proven ability to work both independently and collaboratively.
• Proficiency in Microsoft Office (Word, Excel), donor management systems (e.g., Bloomerang), project management tools (e.g., Asana), and virtual meeting platforms (e.g., Microsoft Teams, ON24).

Salary and benefits

We offer a competitive salary commensurate with experience, excellent benefits, and a commitment to work/life balance.

EEO statement & disclaimer

Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.