Operations Manager
Terminix · Ohio, United States · Yesterday
Customer Service$57k–$92k/yrFull-time
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- See full details about our benefits here.
Qualifications
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Valid driver’s license
- Physical demands: moving up to 20 lbs, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
- Environmental conditions: working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
- Travel requirement: up to 100% of time within assigned territory(s)
Skills
- Adept at problem solving and identifying practical solutions
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
Principal Duties and Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability
- Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Maintain safety standards and ensure all operations are in regulatory compliance
- Monitor and maintain inventory levels of pest / termite control and home services products
Pay
- Yearly: $57,000.00 - $92,000.00
- Starting pay varies based on factors like geographic location, skills, education, and experience.
Total Rewards Program
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Why Choose Us?
- Competitive pay and many roles offer performance incentives
- Professional and personal growth opportunities
- Training and development programs
- Tuition reimbursement benefits
- Health and wellness benefits
- Work-life balance with vacation days, sick days, company-paid holidays, and floating holidays
- Flexible working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Opportunity for promotion from within