Operations Manager

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

Principal Duties and Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Maintain safety standards and ensure all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Qualifications

• Adept at problem solving and identifying practical solutions
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees
• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Valid driver’s license

Skills

• Problem-solving ability
• Mathematical aptitude
• Communication skills
• Customer service skills

Pay

Yearly: $57,000.00 - $92,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience.
Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
• We offer competitive pay and many of our roles offer performance incentives.

Additional Information

• California residents click here to review your privacy rights.
• This company is a Drug Free workplace.
• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
• Message and data rates may apply.