Operations Manager

About the role

We inspire purpose-filled living that brings beauty and quality to the modern home. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes.

Responsibilities

• Oversee and manage the end-to-end B2B billing cycle driving accountability for collecting and applying payments for all orders with payment terms
• Manage and review all payment and refund processing (credit card, wire, and check transactions) while ensuring the team successfully reconciles accounts with Finance and Treasury
• Serve as the ultimate owner of overdue reporting and weekly distribution. Lead bi-weekly status meetings with multiple cross-functional department heads
• Supervise the management of the Business Sales Payments inbox - ensure timely customer responses, collect and distribute remittances, and process refunds
• Direct the monitoring for fraud, oversee the distribution of weekly overdue reports, and maintain oversight of billing database integrity
• B2B Ops Support: Act as the primary point of contact and escalation point for B2B payment troubleshooting and resolution
• Oversee the review and audit of B2B sales transactions for accuracy and completeness as needed
• Ensure all sales are recorded in the correct period and reconciled with supporting documentation
• Manage the process of matching incoming Wires/ACH to sales posts and journalize manual cash tenders
• Recommend and record bad debt entries and facilitate tender swaps
• Act as Financial liaison for B2B operations. Serve as a strategic partner for financial maintenance of key B2B partnerships
• Collaborate with Supply Chain and Inventory Accounting on B2B inventory management
• Oversee the monitoring of bank activity for B2B deposits and ensure accurate reconciliation against internal records
• Manage the preparation and posting of adhoc journal entries related to specialized B2B transactions
• Support the AP team and T&E specialist with corporate card transaction processing, clearing, inquiries
• Guide the team in assisting with B2B Ops with invoice coding/research/resolution as needed
• Oversee the tracking of DNBi analytics for B2B customers; supervise the review of credit applications
• Manage and direct collections of outstanding/overdue payments from prepaid and termed vendors
• Work with the Treasury department to oversee, maintain and approve credit limits
• Partner and collaborate with the B2B Sales and Fulfillment teams to streamline the order-to-cash process
• Identify and implement process improvements to enhance operational efficiency and financial controls
• Oversee the maintenance of the B2B customer database and ensure overall data integrity across financial systems
• Manage support special B2B projects and deliver financial reporting/analysis as needed by leadership
• Directly supervise, mentor, and develop a team of 1–2 financial operations associates
• Delegate tasks, oversee daily workflows, and conduct regular performance reviews to ensure team alignment with departmental goals
• Train team members on internal systems, financial controls, and B2B operational procedures

Requirements

• 7 +years previous work experience, in Accounting or FPA
• Bachelor’s degree in Accounting or Finance; CPA or masters in related field preferred
• Strong understanding of GAAP/IFRS
• Previous B2B operations experience a preferred
• Previous experience with Accounts Receivable management preferred
• Previous experience in project management and cross functional collaboration

Qualifications

• Positive, results-oriented leadership that proactively partners with all business areas and all levels within the organization
• Ability to audit high volumes of sales data and perform complex account reconciliations
• Must be a strong communicator and influencer; communicate freely and easily internally and externally verbally and in writing
• Able to work effectively within time constraints and deadlines, demonstrating initiative along with a sense of urgency
• Strong problem-solving skills with a focus on streamlining workflows between sales, operations, and finance. Attention to detail paired with big-picture thinking
• Effective and efficient in data mining or knowledge discovery - a process of gathering, testing and analyzing data from different perspectives and summarizing the results
• Proficiency in financial systems and BI tools including Microsoft Suite, Hyperion, Peoplesoft General Ledger, AS400, Salesforce/PredictSpring, along with Google Workspace preferred

Benefits

• Medical/Dental/Vision
• Life insurance and Disability
• Roth 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Pay

$100,000.00 - $135,000.00

Schedule

This is an on-site position (Monday through Thursday) based out of our Northbrook, IL offices with the flexibility to work remotely on Fridays.

Company Information

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to and ask to speak with a manager regarding the nature of your request.

Equal Opportunity Employer

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

State / City Compliance

The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy

For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Contact Information

To learn more about available benefits please click [here](https://jobs.crateandbarrel.com/benefits).