Operations Manager

Responsibilities

• Provide technical guidance for directing and monitoring information systems operations.
• Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE’s network infrastructure.
• Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.
• Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet, intranet, and wireless.
• Lead and set priorities for the Network Management Operations team.
• Support ECAPE end users, operations personnel, and strategic program management.
• Monitor and respond effectively to hardware, software, and network problems.
• Collaborate with infrastructure and application teams for deployments, maintenance, and disaster recovery.
• Coordinate with Security and Compliance teams to maintain cybersecurity, including vulnerability management, patch compliance, and access control.
• Ensure adherence to security frameworks such as FISMA and FedRAMP.
• Deliver security operational reports to mitigate threats.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications.
• 7+ years of related experience in IT Operations, including at least 4 years of people management.
• 5+ years of experience managing SLAs and performance monitoring.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g., routers, switches, firewalls, load balancers).
• Public trust level 5 security clearance.
• Relevant certifications such as ITIL v4, CCNA, CCNP, or CCIE preferred.
• Proficient in project management and security/compliance issues.
• Experience implementing and managing enterprise-wide monitoring systems for servers, networking devices, and applications.