Operations Manager

About the Opportunity

The organization is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms and led by a forward-thinking management team, the organization is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", the company is looking for the right people to help achieve exponential growth. The team strives to be the number one place to go for brokers and agents to source insurance. To accomplish this, a digitally focused team is being built that deeply understands the intersection between user experience, data, and AI/ML to optimize the way customers and partners are engaged.

Key Responsibilities

• Manages daily workload to ensure organizational efficiency.
• Account management working with internal stakeholders.
• Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders.
• Coordinates operations with other functions.
• Identifies opportunities for operational improvements and implements solutions.
• Monitors and measures service metrics and utilizes them to develop standards, improvements, or changes to processes.
• Makes recommendations for changes to products or services based on customer feedback and requests.

Required Qualifications

• Bachelor's degree
• 5 years in an operations-related field
• 1-3 years of supervisory experience
• Strong customer service skills
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seek out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities
• Demonstrates experience working with cross-functional teams, leveraging influence and collaboration to drive results

Pay

National Pay Range: $110,000—$127,000 USD. This role also offers bonus pay. Details about the bonus component will be shared should an applicant advance in the interview process. Actual starting pay will be based on factors such as skills, qualifications, training, and experience.

Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows.
• Professional development opportunities.
• Owner Referral Program.
• Work from home reimbursement for remote/hybrid roles.
• Canary emergency financial assistance program.
• Comprehensive medical, dental, vision.
• Life/AD&D Insurance.
• Confidential, Employee Assistance Program.
• Health Savings Account, includes company contribution.
• Short-term disability.
• Voluntary benefits - supplemental accident, critical illness, hospital insurance.
• Employee discounts.
• 401(k) Plan with company match contribution.
• Addition Wealth Financial Wellness Program.
• Various Time Off Programs.
• 11 company paid holidays.