Operations Manager
Surface Experts of Northeast Philadelphia · Fort Mill, SC · Yesterday
ManagementFull-time
What You'll Do
- Team Leadership: Lead, coach, and mentor our Repair Technicians.
- Conduct ride-alongs, field coaching, and hands-on training.
- Hold technicians accountable to company standards.
- Foster a positive, professional, and team-oriented culture.
- Aid in interviewing, hiring, onboarding, and training new technicians.
Quality Control
- Ensure repairs meet Surface Experts quality standards.
- Perform routine quality inspections and jobsite visits.
- Monitor callbacks and identify coaching opportunities.
- Work alongside technicians to solve difficult repairs when needed.
- Drive a culture of doing the repair right the first time.
Daily Operations
- Conduct daily technician huddles and weekly team meetings.
- Review technician schedules and production goals.
- Monitor productivity, efficiency, and job completion.
- Assist with dispatch adjustments when needed.
- Verify work orders are complete and ready for invoicing.
Inventory & Equipment
- Manage technician inventory levels.
- Maintain repair equipment and tools.
- Perform vehicle inspections.
- Ensure technicians maintain clean, organized company vehicles.
Customer Experience
- Resolve customer concerns professionally.
- Build relationships with property managers, builders, and commercial customers.
- Ensure every customer receives exceptional communication and service.
Continuous Improvement
- Help improve systems, processes, and Standard Operating Procedures.
- Monitor KPIs and technician performance.
- Recommend operational improvements that increase efficiency and profitability.