Operations Manager

About the role

The Operations Manager supports operations through dispatch, employee retention and advancement, and sales/marketing for the Branch or assigned territory. Their overall accountability is to ensure customer responsiveness and satisfaction by providing high-quality industrial cleaning services focused on safety and customer needs.

Essential Duties and Responsibilities

• Act as a safety and environmental champion, lead by example, participate in health, safety, and environment activities, and arrange the correction of unsafe conditions.
• Develop and maintain strong customer relations by responding to customer needs and coordinating the appropriate support through utilizing the dedicated crew or directing support from the Branch Manager.
• Effectively and professionally communicate with customers to ensure tasks are performed in the desired manner.
• Train and mentor field service staff on the operation and maintenance of waterblasting and related equipment, including automated equipment, to ensure safe and efficient operation; provide input to general management regarding performance evaluations for individuals.
• Ensure compliance with all policies and procedures.
• Set up work sites/areas (equipment, tools, and employees) to ensure all workers, company/customer equipment, and facilities remain safe and do not incur personal injury or damages as a result of the work performed.
• Ensure employees are working in the most cost-effective manner to complete the job/task in the best interest of safety, efficiency, and customer satisfaction.
• Conduct safety meetings with employees prior to each job and assure that proper safety procedures are followed.
• Professionally complete or direct and review the completion of all on-site paperwork/job tickets for the company and customer to drive accurate billing and payroll functions and assure regulatory compliance; ensuring that all daily job tickets are accurately input into the mobile tablet system and all items used to perform the work are properly captured, including compliance with electronic Driver logs (ELD).
• Direct personnel at jobsites and perform any necessary work tasks to ensure the job is completed safely and to the customer's satisfaction.
• Evaluate employee performance and conduct on-the-job training and coaching when necessary.

Education and Experience Required

• Minimum of 5 years in the Environmental and/or Industrial Services industry
• Bachelor’s Degree, a minimum of 3 years managerial/supervisory experience
• Sales experience preferred

Preferred Experience

• Building Effective Teams
• Experience providing customer-focused service
• Possess a strong employee safety attitude
• Excellent project management skills
• Excellent oral and written communications
• Industry knowledge
• Business acumen
• Strategic management
• Organizational agility

Job demands and work environment

• Frequent walking, standing, and sitting for extended periods
• Occasional lifting and moving of equipment up to 50 lbs (adjust as necessary)
• Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards
• Use of Personal Protective Equipment (PPE) as required

About Us

Superior Environmental Solutions (SES) is a leading provider of industrial and environmental services. Founded in 1999, the company operates in multiple states across the Midwest. Our services include water blasting, tank cleaning, emergency response, vacuum truck services, waste management, transportation, and hazardous waste disposal. SES is committed to providing responsive and quality service to manufacturers in various industries. Our team members are the most important asset and strength of our organization. Our in-house and ongoing training programs ensure that all SES employees are well-educated in OSHA regulations and SES-specific operational policies. SES is committed to providing a safe work environment and exceeding our customer's expectations in every way. We are an Equal Opportunity Employer.