Operations Manager

Principal Responsibilities and Duties

• Support and improve operations of multi-site, geographically diverse contract sites providing custodial and other services across the state of Maryland.
• Oversee hiring, training and supervision of staff, including Site Managers and/or Support staff.
• Works with Contract Managers to ensure sites appropriately manage their work schedules, inspection schedules, staffing budgets, supply and equipment levels.
• Manage contract activities, assists with contract adjustments and customer needs.
• Visit assigned contract sites on a regular basis, including the customer and site management. Visits ensure all schedules and work assignments are documented and followed each specific contract SOW.
• Ensure all contract changes are incorporated in a timely manner.
• Support new quality improvement systems to meet the changing needs of customers and changes in business climate, including implementation of CIMS quality management certificate.
• Encourage productive relationships with supervisors, adjunct providers, and employers to resolve problems, clarify issues, and promote/assist employees in meeting goals.
• Assist Management in resolving and documenting personnel issues at various sites.
• Develop, revise, and assist with the implementation of site- and contract-specific safety plans, in collaboration with risk management and other relevant teams.
• Ensure all individuals' rights are protected and that standards and regulations related to safety and health are maintained.
• Strengthen technology usage on-site through new technology selection, implementation, and training.
• Aid in responding to on-site crisis situations.
• Aid in creating the staffing, pricing and solicitation requirements for new contracts.
• Work with site management to implement and maintain administrative processes.
• Stand-in for site managers, site supervisor and assistant managers when necessary.
• Collaborate with other divisions and support departments to resolve interdepartmental issues, enhance customer service techniques, improve employee relations and ensure synergy between all parties.
• Attend, participate, and lead staff & team meetings as needed.
• Aid in administrative functions where needed.

Knowledge, Skills, and Abilities Required

• BA preferred.
• Must have minimum 5 years of janitorial management and/or contract management.
• Experience in working with individuals with disabilities strongly preferred.
• Requires expertise in facilities, construction, custodial or other trade/relevant sectors.
• Strong contract and budget management experience required.
• Must have a commitment to serving individuals with disabilities.
• Requires excellent people skills, entrepreneurial mindset, and collaborative orientation.
• Must have experience with use of Microsoft Office 2000 or later version and be familiar with Windows network environment.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be proficient using Microsoft excel.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have own transportation and a valid Maryland driver's license with good driving record.

What You'll Get from Us

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental and vision benefits for benefit eligible positions.
• 403b retirement match.
• Generous paid-time-off for benefit eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

Pay Range

The pay range for this position is $79,567.50 minimum to $81,954.53 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.