Operations Manager

About the Role

SERVPRO is looking to add a Mitigation Manager to our team. The Operations Manager will report to the General Manager and be responsible for managing the restoration division. You will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs.

Responsibilities

• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member
• Develop and implement processes to improve performance
• Develop employees for opportunities of greater responsibility, improves the abilities, skills, and knowledge of production personnel through appropriate instruction and training
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• 2+ years of management experience
• At least one year of restoration industry experience preferred
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results-driven attitude
• Ability to multitask and to remain detail-oriented
• Must be knowledgeable in relevant computer applications
• Ability to successfully complete a background check subject to applicable law

Skills & Physical Demands

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Paid time off
• Bonus based on performance
• Training & development
• Opportunity for advancement
• Competitive salary

Pay

$62,000.00 - $95,000.00 per year