Operations Manager

About the role

We are the nation’s largest ServiceMaster franchise, and at our Hartford, CT location, we’re dedicated to offering our employees top-tier training, career advancement opportunities, and the chance to make a real difference by helping those in need.

What We Offer

• Cultivate a community-like work environment where extensive training meets advanced equipment
• Competitive Salary: $75K - $85K annually depending on experience and expertise
• Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K
• Paid Vacation Time
• Dynamic Work Environment: We work openly and cross-functionally, building relationships, learning together, and winning as a team
• Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement

Key Responsibilities

• Oversee branch production operations, ensuring efficiency and profitability
• Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs
• Ensure customer satisfaction and resolve complaints in collaboration with Customer Service
• Maintain strong relationships with internal departments, clients, and business partners
• Assign necessary equipment and ensure safety protocols are followed
• Collaborate with the Branch Manager to meet budget targets and establish weekly production goals

Requirements

• Must have previous experience as a Crew Chief, Project Manager or Operations Manager in the industry
• Must have previous experience water mitigation, mold remediation, and fire restoration
• Required current IICRC Certification
• Strong communication skills
• Previous experience in branch production, sales, and management
• Valid Driver’s License
• Ability to lift/move 50+ lbs
• Ability to pass a background check and drug screen