Operations Manager

Position Responsibilities

• Designing and implementing a company-wide project management system across all departments
• Establishing standardized project management methodologies, meeting cadences, workflows, templates, and reporting structures
• Building and maintaining project management frameworks within Notion
• Running weekly 1:1s with department coordinators across Marketing, Sales, Curriculum, Student Success, Build, Data, and future teams
• Coaching coordinators to improve planning, prioritization, accountability, and execution discipline
• Building the Project Management function from the ground up, including hiring, onboarding, training, and managing project managers
• Defining project management career paths, expectations, and operating standards alongside the Director of Operations
• Managing and developing Project Managers as they are deployed into functional business units
• Establishing and maintaining company-wide project management cadences, including L10 meetings, quarterly Rocks planning, dependency reviews, and retrospectives
• Owning the operational structure of the company's Notion workspace, including governance, templates, taxonomy, documentation standards, and organization
• Ensuring recurring processes are documented, maintained, and assigned to accountable owners
• Driving continuous improvement initiatives through postmortems, process refinement, and operational reviews
• Serving as a cross-functional operational partner and escalation point when departments encounter execution challenges
• Supporting the Director of Operations by reducing project management bottlenecks and increasing organizational efficiency

Qualifications

• Proven experience implementing project management systems within high-growth organizations
• Experience leading project managers, coordinators, or operational teams
• Strong understanding of project management methodologies, including Agile, Scrum, Shape Up, and related frameworks
• Demonstrated success creating repeatable systems, processes, and operating rhythms that scale
• Experience coaching team members from reactive execution to proactive planning
• Strong knowledge of Notion and experience designing operational systems within modern workplace tools
• Experience working within remote-first, fast-paced, entrepreneurial environments
• Organizational skills with exceptional attention to detail and follow-through
• Ability to influence cross-functional teams without direct reporting authority
• Comfortable balancing strategic planning with hands-on execution
• Strong communication, leadership, and stakeholder management skills
• Familiarity with AI tools and modern workplace technology preferred

Our Ideal Teammate

• Thinks like an operator and acts like an owner
• Creates clarity where others see complexity
• Balances process discipline with practical business needs
• Enjoys building systems that continue to deliver results long after implementation
• Communicates directly, professionally, and with confidence
• Thrives in high-growth environments where priorities evolve quickly
• Loves solving operational challenges and improving how teams work together
• Is committed to continuous learning, growth, and improvement

Dream Teammate

• Has successfully built a project management function from the ground up
• Transformed reactive teams into proactive, highly accountable teams
• Confidently explains which project management methodologies work best in different business environments and why
• Hires, develops, and retains high-performing project managers
• Works directly with teams to drive adoption rather than simply creating processes
• Equally comfortable leading strategy discussions and rolling up their sleeves to execute
• Bridges both operational excellence and strong people leadership

Schedule Expectations

Twice per year during launch seasons (approximately 10–12 weeks total annually), team members in launch-critical roles are expected to be available from 7:00 AM to 7:00 PM, with additional hours required for preparation, execution, live event support, and post-launch activities. Outside of launch seasons, the workload remains strategic and sustainable, focused on building systems, processes, and infrastructure that improve execution across the business.

Location

Remote