Operations Manager

About The Role

The Operations Manager will drive cross-functional execution, optimize internal workflows, and scale the operational infrastructure of a fast-growing technology group. This role bridges the gap between technical, product, and business units, ensuring that internal initiatives are delivered on schedule and with high quality. This position is designed for a systems-thinker who excels at translating abstract business goals into structured, repeatable processes. The role will identify operational bottlenecks, design automated workflows using modern productivity tools, and run point on critical project lifecycles.

Key Responsibilities

• Design, implement, and maintain internal processes and standard operating procedures to increase team velocity and reduce execution errors.
• Manage cross-functional project plans using tools like Jira, Asana, and Linear, tracking deliverables and mitigating risk across multiple departments.
• Define, track, and report on operational KPIs and engineering velocity metrics to senior leadership on a weekly and monthly cadence.
• Own vendor management and tool administration for the team's software stack, optimizing spend and platform integration.
• Facilitate team alignment rituals including sprint planning, retrospectives, and quarterly business reviews to unblock resources.
• Build dashboard reporting and data visualizations in Tableau or Looker to uncover productivity gaps and resource constraints.

What We Are Looking For

• 4-7 years of operations management, program management, or management consulting experience, preferably within a SaaS or technology environment.
• Proven expertise in process mapping and optimization, using frameworks like Agile, Scrum, or Lean Six Sigma.
• High proficiency with collaboration tools (Jira, Confluence, Notion) and modern data tools (SQL, Excel, Looker Studio).
• Excellent communication skills with a track record of influencing senior stakeholders and managing change across distributed teams.
• Bachelor's degree in Business, Operations, Engineering, or a related analytical field.
• Bonus: Experience with automation tooling (Zapier, Make, or custom scripts) and PMP or Certified ScrumMaster (CSM) credentials.