Operations Manager

About the role

The Operations Manager for the Anderson-Clarke Center coordinates day-to-day building operations, front-desk services, and classroom audiovisual support across ACC classrooms, the Commons, and the auditorium. The role assigns rooms for all Glasscock courses and programs year-round; oversees operations staff and student employees (scheduling, task assignment, coaching); and serves as the primary contact for ACC service, custodial, and facility requests.

Responsibilities

• Monitors building conditions and maintenance needs, submitting and tracking work orders with Rice Facilities to resolution.
• Ensures all learning spaces are operational each day.
• Performs first-line AV triage and user support.
• Partners with Rice OIT to resolve complex issues.
• Serves as the backup to the Events Coordinator, supporting planning and on-site execution of ACC events to deliver a consistent, customer-focused experience for students, instructors, and guests.

Requirements

• A minimum of 3+ years of experience in academic facility management and classroom scheduling systems.
• An associate degree or equivalent combination of education and experience.

Qualifications

• Hands-on knowledge of classroom AV and ability to triage and troubleshoot minor tech/AV issues.
• Supervisory and leadership skills, including strong analytical and problem-solving abilities.
• Excellent verbal and written communication and organizational skills.
• Solid knowledge of facility management.
• Proactive behaviors and ability to lead by example.
• Ability to interact and collaborate with individuals at all levels across campus.
• Excellent interpersonal skills, including diplomacy, patience, and tact.
• Attention to detail, along with the ability to understand broader implications.
• Moderate repair knowledge and proper use of associated tools and equipment.
• Solid knowledge of audio/video systems.
• Ability to coordinate and manage multiple projects with competing priorities, meet deadlines, and manage project plans with short- and long-term end dates.
• Working knowledge of applications such as Excel, Word, and project management tools.

Skills

• Supervises, leads, and manages teams and projects.
• Strong analytical and problem-solving skills.
• Excellent leadership, decision-making, and judgment skills.
• Excellent verbal and written communication and organizational skills.
• Solid knowledge of facility management.
• Exhibits proactive behaviors and leads by example.
• Ability to interact and collaborate with individuals at all levels across campus.
• Excellent interpersonal skills, including diplomacy, patience, and tact.
• Attention to detail, along with the ability to understand broader implications.
• Moderate repair knowledge and proper use of associated tools and equipment.
• Solid knowledge of audio/video systems.
• Ability to coordinate and manage multiple projects with competing priorities, meet deadlines, and manage project plans with short- and long-term end dates.
• Working knowledge of applications such as Excel, Word, and project management tools.

Benefits

Rice University offers a comprehensive benefits package including health insurance, retirement savings, paid time off, and more. For more information, visit Rice University HR | Benefits.

Pay

$63,731 annually

Schedule

This is an on-site position requiring a flexible work schedule, including evenings and weekends.