Operations Manager

About the role

The Operations Manager will serve as a key leader responsible for ensuring the smooth day-to-day operation of Rhymetec. This individual will work cross-functionally with Service Delivery, Sales, Marketing, Finance, HR, and Executive Leadership to improve operational efficiency, optimize workflows, and support the company’s continued growth.

Key Responsibilities

• Develop, implement, and continuously improve operational processes across the organization.
• Identify bottlenecks, inefficiencies, and areas for automation.
• Drive standardization and documentation of internal workflows and procedures.
• Set and monitor organizational performance metrics and recommend improvements.
• Execute company-wide operational initiatives and strategic projects.
• Ensure projects remain on schedule, within scope, and aligned with business objectives.
• Carefully coordinate resources across departments to meet deadlines and service commitments.
• Maintain accountability through project tracking systems and status reporting.
• Partner with department leaders to improve collaboration and operational effectiveness.
• Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.
• Support leadership in implementing organizational priorities and company initiatives.
• Aid in scaling operations to support continued growth.
• Develop and maintain KPI dashboards for executive leadership.
• Analyze operational data to identify trends and opportunities for improvement.
• Prepare executive reports and recommendations based on business performance.
• Track service delivery metrics, utilization, profitability, and operational health indicators.
• Assist with workforce planning and capacity management.
• Support hiring and onboarding initiatives in partnership with HR.
• Monitor team utilization and operational efficiency.
• Ensure operational resources are aligned with company goals and growth forecasts.
• Evaluate and implement tools that improve operational efficiency.
• Work closely with Rhymetec’s AI initiatives to identify opportunities for automation.
• Support integration of operational systems and reporting platforms.
• Promote adoption of technology solutions that improve employee productivity and client outcomes.
• Ensure operational processes align with internal policies and industry best practices.
• Support quality assurance initiatives across service delivery teams.
• Assist with internal audits, documentation reviews, and operational governance programs.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 5+ years of operations, project management, or business management experience.
• Experience working within a professional services, consulting, technology, or cybersecurity organization.
• Strong analytical and problem-solving abilities.
• Exceptional organizational and project management skills.
• Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools.
• Excellent communication and leadership skills.

Preferred

• Experience in cybersecurity, compliance, managed services, or SaaS environments.
• Experience managing operational KPIs and executive reporting.
• Familiarity with project management methodologies and operational frameworks.
• Experience implementing automation and AI-driven business processes.
• PMP, Lean Six Sigma, or related operational certifications.

Key Success Metrics

• Operational efficiency improvements
• Project completion rates and timeline adherence
• Cross-departmental collaboration effectiveness
• SLA and service delivery performance
• Process automation initiatives implemented
• Employee productivity and utilization metrics
• Executive reporting accuracy and timeliness
• Overall organizational scalability and operational maturity

What Success Looks Like After 12 Months

• Established scalable operational processes across all major departments.
• Improved organizational efficiency through automation and workflow optimization.
• Implemented executive KPI dashboards providing real-time business visibility.
• Reduced operational friction points and improved interdepartmental collaboration.
• Successfully supported Rhymetec’s growth objectives while maintaining service quality.
• Become a trusted operational leader and strategic partner to the executive team.

Compensation & Benefits

• Employee Covered Medical Premiums (100%)
• Dental and Vision Benefits
• Company Paid Life Insurance
• PTO and Sick Time, 11 Paid Holidays
• Professional Development Opportunities
• 401K Retirement Company Match (3%)
• Summer Fridays!