Operations Manager

About the role

redbox+ Dumpsters of Lehigh Valley is a leading provider of convenient, reliable, and eco-friendly waste management solutions. We specialize in providing roll-off dumpsters to residential and commercial customers, ensuring seamless waste removal and recycling services. We are a rapidly growing company in the United States known for our exclusive patented product – roll-off dumpsters with two portable toilets attached. Our unmatched customer care standards and innovative solutions make us industry leaders.

Responsibilities

• Lead and mentor a team of dedicated operations staff, fostering a culture of collaboration, growth, and accountability.
• Set clear performance expectations and provide regular feedback and coaching to drive employee development and enhance productivity.
• Streamline and optimize operational processes to enhance efficiency, reduce costs, and improve service delivery.
• Analyze operational data and metrics to identify areas for improvement and implement strategic initiatives to enhance overall performance.
• Manage resources effectively, including scheduling, equipment allocation, and workforce planning, to meet customer demands while maintaining operational cost-effectiveness.
• Ensure a superior customer experience by implementing best practices in customer service, complaint resolution, and service quality assurance.
• Hold employees accountable for adhering to safety and compliance standards to create a secure work environment for all employees and maintain regulatory compliance.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management or a related role within the waste management or logistics industry.
• Proven track record of successfully leading and developing high-performing teams.
• Strong analytical and problem-solving skills, with a keen eye for process improvement opportunities.
• Excellent communication and interpersonal skills.
• Management experience: 3 years (Preferred)
• CDL Class A or B (Preferred)
• DoT Medical Card (Preferred)
• Driver History Report (MVR – Required)

Benefits

• Competitive salary and performance-based bonuses.
• Paid Time Off.
• Comprehensive benefits package.
• Medical, Dental, Vision Insurance
• 401(k) with company match

Schedule

The schedule for this position may vary depending on the needs of the business.

Pay

$90,000.00 - $120,000.00 per year