Operations Manager

About the role

The Operations Manager assists the Branch Manager in planning and executing day-to-day branch operations, ranging from scheduling employees to procuring and maintaining rental equipment for transfer, completing essential documentation for billing, and supervising all field employees.

Responsibilities

• Assist Branch Manager with all aspects of Branch operations.
• Supervise branch field and operations personnel to meet or exceed internal and external customer satisfaction.
• Accurate, timely, and positive interaction with customers and personnel through written, verbal, and/or face-to-face correspondence.
• Ensure all rental equipment is repaired, maintained, modified, licensed, and registered as needed in a timely manner.
• Order and maintain inventory of parts required to perform this duty.
• Ensure all vehicle and rolling stock maintenance is performed according to company and statutory regulations.
• Follow company and government policies and procedures to comply with all regulations including licensing, travel logs, vehicle inspections, fuel reporting, BIT programs, vehicle registration, and drug testing including all applicable policies of the Department of Transportation.
• Cook up interbranch equipment movement as directed by the Rental Fleet Manager or his/her assigned representative.
• Maintain a working knowledge of all branch computer operations and train all staff on these functions.
• Follow all company safety procedures and wear personal protective gear as required.
• Provide training and opportunities for training to your direct staff and ensure that no work is performed prior to appropriate training being completed.
• Perform branch audits such as safety, DOT, documentations, equipment, etc. as SOP dictates.
• Ensure that the branch and yard are clean and housekeeping is maintained throughout the location.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• Minimum of 5 years of experience in operations management or a similar field.
• Proven ability to manage and supervise a team.
• Strong communication skills, both written and verbal.
• Experience with fleet management and maintenance.
• Knowledge of DOT regulations and compliance.
• Proficiency in Microsoft Office Suite.