Operations Manager

Management Duties

• Aid with recruitment, screening, hiring, and orientating all field staff.
• Assess, coach, and issue up to a second written warning for all field staff.
• Evaluate and address gaps and staffing needs during the workday and weekends.
• Review payroll discrepancies and report issues to the director.
• Oversee inventory management, including ordering, receiving, stocking, and issuing medical and office supplies.
• Maintain certifications and licenses for field staff.
• Enforce company policies, procedures, and standards of good service (SOG).
• Tackle hospital and customer complaints and follow up promptly.
• Build strong relationships with partners.

Operations Duties

• Ensure ALS/CCT/BLS ambulance is always prepared to respond.
• Occasionally take on shifts in a production truck based on staffing needs.
• Communicate with dispatchers and respond to calls within designated parameters.
• Perform as a Field Training Officer (FTO).

Working Environment

The Operations Manager serves as a production team member, regularly assigned to an ambulance but also handling administrative responsibilities as directed by the Director of Operations.

Qualifications

• Nationally Registered or Commonwealth of Virginia Paramedic or EMT.
• NIMS 100, 200, 700, 800.
• BLS Health Care Provider.
• ACLS (if Paramedic).
• PALS (if Paramedic).
• Valid state-issued driver’s license.

• Associate's degree in EMS, Paramedicine, or Management preferred.
• 3-5 years of experience as an operations supervisor or equivalent role preferred.
• NIMS 300, 400.